Review Analytics.

See How Your Review Management Efforts Are Paying Off.

Review Analytics Dashboard

Track your progress and celebrate your successes with our comprehensive review analytics dashboard. Here, you can:

• Monitor New Reviews and Growth: See all your new reviews at a glance and track your overall review growth over time.

• Filter by Date: Narrow down your search to specific periods and pinpoint areas for improvement.

• Dive Deeper with Review Analytics Metrics:

  • Review Funnel Breakdown: Analyze the journey your customers take towards leaving a review.
  • Average Rating Growth: Track the positive trend in your average customer rating.

Review Request Performance

Your review analytics dashboard makes it easy to see how your review request efforts are performing:

• Invites Sent: Monitor the number of review requests you’ve sent via SMS, email, or WhatsApp.

• Engagement:

  • Total Unique Visits: See how many times people have clicked on your review link.
  • QR Code Scans: Track the number of scans of your unique QR code, another way to encourage reviews.

Positive Reviews and Negative Feedback Management

• New Public Reviews: Celebrate the positive reviews generated through your review management efforts.
• Negative Feedback Management: See the number of negative reviews identified and prevented from going public, allowing you to address concerns privately.

Your review analytics dashboard empowers you to measure the effectiveness of your review management strategy and identify areas for further optimisation.