Dragonfly Flooring – Case Study.
Sector
Retail / Flooring
Products Used
- NFC Review Cards
- Email Review Requests
The Client
Dragonfly Flooring stand by their belief that whether it’s practical, comfortable, or simply amazing to look at, a new floor, laid the right way, can deliver that finishing touch that turns a house into a home.
Their client relations and attention detail has made them a popular choice in Norwich and Norfolk, and their recent growth is testament to that.
Client Requirements.
Dragonfly Flooring had previously only occasionally asked customers to review them or get feedback when they had remembered.
They had various platforms that required feedback, including Google and local authority Trusted Trader websites.
Dragonfly Flooring needed a system to easily capture the sentiment from their growing reputation, either through their customer management tools, or ideally when their customers were face to face with them.
The Solution.
As well as creating their Custom Review Landing Page on the our platform, we supplied Custom NFC Cards for capturing customer reviews face-to-face.
For review requests after job completion, and due to their busy schedule; Dragonfly utilise our Email Review Request tool on a weekly basis using the bulk customer upload function, with triggers to resend requests if no response has been received; allowing for minimal admin time spent capturing feedback if it wasn’t possible in front of customers.
Client feedback
“In this day and age customers look you up online before even picking up the phone to you, so your reviews are a window into your business.
These guys make it so easy for our customers to leave feedback. Working with Revyoo to collect customer feedback has allowed us to deliver new enquiries and helped our business grow.
They’ve been easy to deal with and the platform is easy to use. We’d definitely recommend Revyoo.“
Marc Brett, Dragonfly Flooring
