Case Study.
Sector
Estate Agents
Products Used
- NFC Cards
- SMS Review Requests
- Email Review Requests
The Client
ATTIK Estate Agents are driven by a true passion for properties, interiors, and, most importantly, people.
The ATTIK mission is to deliver creative, design-led property marketing that helps their clients achieve the best possible outcome.
Whether buying or selling a home, the team at ATTIK have built an enviable reputation for customer service, along with a forward-thinking approach to estate agency, constantly improving their service to give customers a unique experience.
Client Requirements.
Attik Estate Agents are well know in Norfolk, having delivered estate agency services to thousands of clients over 2 decades. Capturing client feedback is vital in the competitive housing sector, but they did not have a managed process to solve this problem.
Their previous approach involved sending email messages to clients after a house completion, but the response had been slow due to the lengthy sales cycle.
Attik Estate Agents needed an efficient solution to collect feedback effortlessly, particularly when clients are at their most satisfied, right after the completion of a sale.
The Solution.
After their custom installation on the Revyoo platform, we supplied them with Custom QR code boards for capturing customer reviews in their branches.
For review requests after job completion, Attik send SMS and Email review requests from our platform, with triggers to resend those requests if no response has been received. All requests, whether via NFC Cards or SMS send traffic to their custom review landing page.
Client feedback
“Getting feedback from clients is hugely important to our business from both a marketing standpoint and to make sure our customer service is on point.
Revyoo has helped us significantly grow our feedback for our branches, using custom QR codes, email and SMS, and has allowed us to respond to feedback we may not have previously received.
It has now become an integral part of our communication strategy.“
Katie Mamo-Lewis, ATTIK Estate Agents
